General terms and conditions

Important note

Our products are designed to improve the well-being of your horse on a daily basis. They are not medications and are not intended as a substitute for veterinary advice. If in any doubt about your horse’s health, you should consult your veterinarian as only he or she can correctly advise on the diagnosis and recommend the treatment that is most appropriate. Our products may nevertheless be used as a preventive measure, or to complement a veterinary treatment in case of an established condition.

About ordering online

To order online, just select the items you wish to buy and add them to your shopping cart by clicking on the “add to cart” button. You may see the contents of your shopping cart at any time by mousing over the “cart” zone in the top right corner of your screen. To change the currency, use the drop-down menu in the top right corner of your screen (please note that some currencies are not available to all your customers).

Once you are finished shopping, click on “check out” in the cart zone. A new page will be displayed with a summary of your order. You may delete any unwanted item or modify the quantities for each item. To continue shopping, click on “continue shopping”.

Further down on the page, you will be able to log in (if you are already registered), create an account or, if you do not wish to create an account, check out as a guest. You may then specify your delivery address, billing address and delivery method.

Finally, you will select your payment method (please note that you must first confirm that you have read our general terms and conditions and that you accept them by checking the relevant box). The payment options available are the following:

• payment by debit or credit card;
• payment by PayPal account;
• payment by wire transfer (order process will be longer). This method is only available for payments denominated in Euros;
• payment by check (order process will be longer). This method is only available to French customers (checks denominated in Euros) and British customers (checks denominated in British Pounds).

If you choose to pay by wire transfer, our bank details will be provided to you after confirmation of your order.

If you choose to pay by check, the order and mailing address of the check will be provided to you after confirmation of your order.

If you choose to pay by card or PayPal account, you will be directed to a secure payment page on the PayPal website, where you will be able to make your payment. If you have a PayPal account, you will be able to pay your order with such account. If not, you will be able to enter your card details. For maximum security, your card details will be encrypted using Secure Socket Layer (SSL) technology. Your card details will not be viewed or stored by Horsessentials Limited.

Once your payment has been authorised by PayPal, you will be able to return to our website. You will receive an email from PayPal confirming your payment and another from us confirming your order.

Your card will only be charged when your order is actually shipped

If you need further assistance or would like more information about ordering online, please contact us via the contact form.

We hope you will enjoy browsing and shopping on our website. If you incur any problem, please let us know and we will do our best to solve it as quickly as possible.

1. Prices:

Prices are given in Euros or their equivalent in the currency selected by the customer and are inclusive of French VAT at the rate of 19.60%. For deliveries outside of the European Union, no VAT will be charged.

Prices may vary from time to time without notice. Prices shown on the website at any given time will apply to any online order made at such time.

2. Payment conditions - European Union customers:

Payment by debit or credit card, PayPal account, wire transfer or check (only for French and British customers).

Currencies accepted:

• for wire transfers, Euros only;
• for checks, Euros and British Pounds only;
• in case of payment on the PayPal website, the customer will be able to pay in its own currency.

In case of payment by debit or credit card on the PayPal website, payments will be processed directly by PayPal and customer card details will be encrypted using Secure Socket Layer (SSL) technology. They will not be viewed or stored by Horsessentials Limited.

3. Payment conditions - customers outside of the European Union:

Payment by debit or credit card, PayPal account or wire transfer.

Currencies accepted:

• for wire transfers, Euros only;
• in case of payment on the PayPal website, the customer will be able to pay in its own currency.

In case of payment by debit or credit card on the PayPal website, payments will be processed directly by PayPal and customer card details will be encrypted using Secure Socket Layer (SSL) technology. They will not be viewed or stored by Horsessentials Limited.

4. Deliveries:

Without prejudice to the provisions of paragraph 11 below, risk of damage to or loss of the goods shall pass to the customer upon dispatch. Unless provided otherwise in writing by Horsessentials Limited, transportation will be made at the risk and at the expense of the customer. Transported goods will not be insured (other than insurance provided by default by the chosen carrier), unless specifically requested by the customer in writing. In such event, any insurance costs will be added to the invoice total.

Horsessentials Limited cannot guarantee a given delivery date or guarantee that goods will be available for delivery. If any goods ordered are unavailable, Horsessentials Limited will notify as soon as reasonably practicable the relevant customer and inform him of the earliest possible date of dispatch. Such customer will be entitled to cancel the relevant order in whole or in part. No cancellation will be accepted once goods have been dispatched but goods may nevertheless be returned as described in paragraph 9 below.

5. Shipping and handling - Deliveries to France:

Shipping and handling charges for deliveries to France (excluding DOM & TOM) are calculated as follows:

Weight of package	Colissimo France	Colissimo Recommandé R1	Colissimo Recommandé R2
from 0 to 2 kg	€ 5,00	€ 9,00	€ 10,00
above 2 kg and up to 3 kg	€ 6,50	€ 11,00	€ 12,00
above 3 kg and up to 5 kg	€ 8,00	€ 13,00	€ 14,00
above 5 kg and up to 7 kg	€ 12,00	€ 15,00	€ 16,00
above 7 kg and up to 10 kg	€ 14,00	€ 17,00	€ 18,00
above 10 kg	€ 16,00	€ 20,00	€ 21,00

 

Delivery will be free for orders in excess of € 80 (exclusive of shipping costs).

6. Shipping and handling - Deliveries to Switzerland and European Union countries other than France:

Shipping and handling charges for deliveries to Switzerland and European Union countries other than France are calculated as follows:

Weight of package	Colissimo International
from 0 to 2 kg	€ 10,00
above 2 kg and up to 3 kg	€ 15,00
above 3 kg and up to 5 kg	€ 20,00
above 5 kg and up to 7 kg	€ 30,00
above 7 kg and up to 10 kg	€ 40,00
above 10 kg	€ 50,00

 

Delivery will be free for orders in excess of € 100 (exclusive of shipping costs).

For deliveries to Switzerland, the customer will remain liable for any custom duties or charges that may be due.

7. Shipping and handling - Deliveries to European countries (outside of the European Union), Algeria, Morocco, Tunisia, the United States and Canada:

Shipping and handling charges for deliveries to European countries (outside of the European Union), Algeria, Morocco, Tunisia, the United States and Canada are calculated as follows:

Weight of package	Colissimo International	Weight of package	Colissimo International
from 0 to 1 kg	€ 18,00	above 6 kg and up to 7 kg	€ 42,00
above 1 kg and up to 2 kg	€ 22,00	above 7 kg and up to 8 kg	€ 46,00
above 2 kg and up to 3 kg	€ 26,00	above 8 kg and up to 9 kg	€ 50,00
above 3 kg and up to 4 kg	€ 30,00	above 9 kg and up to 10 kg	€ 55,00
above 4 kg and up to 5 kg	€ 34,00	above 10 kg and up to 15 kg	€ 65,00
above 5 kg and up to 6 kg	€ 38,00	above 15 kg	€ 75,00

 

Delivery will be free for orders in excess of € 200 (exclusive of shipping costs).

In all instances, the customer will remain liable for any custom duties or charges that may be due.

8. Shipping and handling - Deliveries to other countries:

For deliveries to countries other than the ones listed in paragraphs 5 to 7 above, shipping will be charged based on actual costs incurred plus a flat handling fee of € 5.

Shipping charges shown in the order confirmation will be for indicative purposes only. Prior to shipment of the order, the shipping charges applicable and expected delivery time will be confirmed to the customer by email. Upon confirmation of acceptance by the customer, the order will be shipped and the customer’s credit card will be debited.

In all instances, the customer will remain liable for any custom duties or charges that may be due.

9. Returns:

Unless specifically provided otherwise, all goods ordered online benefit from our Money-Back Guarantee. This means that customers may cancel any purchase of goods within 7 working days of receiving such goods, by logging in to their customer account on our website (on the “order history” page). Unless goods are defective or have been sent in error, any return postage will be for the account of the customer. Provided that the goods are returned in their original state, Horsessentials Limited will refund the full sales price (exclusive of shipping and handling costs) as soon as reasonably practicable following receipt of the returned goods and in any case within a maximum period of 30 days. The Money-Back Guarantee shall not apply to damaged goods or goods that have been altered in any way compared to their original state. The Money-Back Guarantee shall also not apply when goods have been purchased pursuant to a special offer or special promotional sale.

Returned goods should be suitably packed and labelled and should be sent to the following address:

Horsessentials
11, rue Gabriel Léglise - Maison n°1
33200 Bordeaux
France

Customers should retain a proof of dispatch and are advised that Horsessentials Limited will not provide any compensation in the event of any loss or damage during return transit.

10. Alternative ways of ordering:

Ordering online is the safest and most efficient way to place an order. However, customers wishing to order by telecopy may do so at the following number:

- from France: 09 80 62 83 74

- from outside of France: +33 9 80 62 83 74

Customers wishing to download an order form from the website may do so in the “Downloads” section at the bottom of the home page (Adobe Acrobat is required for this purpose). Alternatively, customers may request an order form by e-mail.

Customers may also order by post using the same order form. Mail orders should be sent to the following address:

Horsessentials
9, rue François Coppée
92240 Malakoff
France

11. Right of ownership:

All goods will remain property of Horsessentials Limited until full payment thereof. Customers are not entitled to resell to any third party, pledge or charge by way of security, any goods that have not been fully paid for.

12. Privacy policy:

To offer the best possible service to its customers, Horsessentials Limited retains the address and contact details of each customer placing an order online. It is the policy of Horsessentials Limited not to disclose customers’ information to third parties.

13. Complaints:

Complaints about our services or the quality of our products may be made in writing at the following address:

Horsessentials Limited
3 Queen Street
Ashford, Kent, TN23 1RF
England

14. Copyright / Trademark:

The logo  and the contents of this website and any files downloadable from this website (including the product catalogue) are subject to a copyright owned by Horsessentials Limited. Copyright © 2005-2013 Horsessentials Limited. Any use or reproduction of these materials for any purpose whatsoever is strictly prohibited unless expressly authorized in writing and in advance by Horsessentials Limited.

Horsessentials is a registered trademark.

15. Additional legal information:

Additional legal information about this website may be found by clicking on “legal” in the website’s navigation menu.

16. Downloading these general terms and conditions:

Customers wishing to download these general terms and conditions may do so by clicking on the link provided here or in the “Downloads” section at the bottom of the home page (Adobe Acrobat is required for this purpose). Alternatively, customers may request a copy of these general terms and conditions by email.